Program Title: “POWERFUL, PROACTIVE PRESCRIPTIONS TO PREVENT HARDENING OF THE ATTITUDES IN THE BUSY MEDICAL WORKPLACE”
                                     
Leadership Trainer: Jack N. Singer, Ph.D.
                                 
Introduction
 
A. Learning Objectives
B. Ice Breaker Exercise
C. The Dash
               
Overview: The Three Most Powerful Prescriptions for Preventing Hardening of the Attitudes

A. Several Teaspoons of Self-Talk
B. A Tablespoon of Optimism
C. Regular Doses of Fun Sprinkled Throughout the Day

The Number One Attitude Hardener: 
Your Internal Critic
     A.  Origins of Self-Talk
     B.  Self-Talk, Attitudes, Moods & Behavior on the Job
     C.  Recognizing & Taking Charge of Your Self-Talk
     D.  Six C’s for Attitude Control

Prevention of Hardening of the Attitudes: Learned Optimism 
                           
Maximizing Patient Service:  Winning Ideas

A. Staff Selection
B. Three R’s for Building Loyalty, Efficiency &
    Productivity in Medical Staff
C. Active Listening Paradigm
D. Dealing with the Angry Patient

The Healing Power of Humor:  Doctor Cure Thyself

Ten Ways to Lighten Up Your Medical Workplace

 Teambuilding:  The Ultimate Workplace Healer

Summary and Conclusions:  Closing Exercise

Action Plan:  What You Will You Do to Prevent Hardening of the Attitudes in Your Medical Workplace?

Return to introduction page for Dr. Jack Singer.